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Shipping Info

Delivery Time

All products in stock are shipped the next business day. Typical delivery time within the contiguous United States is 5 to 7 business days (excluding holidays).

Expedited Shipping Service

For faster delivery, one and two day expedited service is available. Please contact Customer Service for more information at (800) 966-6232.

Shipping Fees

Shipping within the contiguous United States is included in the price of all guidebooks with the exception of Official Commercial Truck Guide and Official Used Car Guide orders which will have a $10 shipping fee added to each subscription.

International Orders

Orders shipped to addresses outside of the contiguous United States are subject to shipping & handling fees. In this case, an email will be sent to you detailing shipping and handling fees.

Large Orders

Additional shipping fees will be added to exceptionally large orders. If this is the case, you will be notified by email.

Return Policy

You may return any guidebook in reasonably good condition within 30 days of the purchase date for a complete refund. All refunds will be credited to the credit card used at the time of the original purchase. All refunds are subject to a $25 processing fee. Returns of single edition guidebook purchases are not accepted.

All returns should be mailed to:

Returns Department
National Appraisal Guides, Inc.
P.O. Box 7800
Costa Mesa, CA 92628-7800

Cancellation Policy

Once your order has been placed it begins processing immediately and will be shipped the next business day. You may cancel the order prior to the shipping process taking place. However, if the order has been shipped, you may return the items back to National Appraisal Guides, Inc. in accordance with the Return Policy above. To cancel your order, please contact Customer Service at 800.966.6232. CONNECT subscriptions can be cancelled at any time for a prorated refund. To cancel your subscription, please contact Customer Service at 800.966.6232.

© 2018 National Appraisal Guides, Inc., a wholly-owned subsidiary of J.D. Power. All rights reserved.
For assistance, please call (800) 966-6232