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Shipping Info

Delivery Time

All products in stock are shipped the next business day. Typical delivery time within the contiguous United States is 7 to 10 business days (excluding holidays).

Shipping Fees

Shipping within the contiguous United States is included in the price of all guidebooks with the exception of Official Commercial Truck Guide and Official Used Car Guide orders which will have a $10 shipping fee added to each subscription.

International Orders

Orders shipped to addresses outside of the contiguous United States are subject to shipping & handling fees. In this case, an email will be sent to you detailing shipping and handling fees.

Large Orders

Additional shipping fees will be added to exceptionally large orders. If this is the case, you will be notified by email.


Return Policy

You may return any guidebook in reasonably good condition within 30 days of the purchase date for a complete refund. All refunds will be credited to the credit card used at the time of the original purchase. All refunds are subject to a $25 processing fee. Returns of single edition guidebook purchases are not accepted.

All book returns should be mailed to:

Returns Department
Hurlock Fulfillment Center
4810 Williamsburg Rd Unit #2
Hurlock, MD 21643


Cancellation Policy

Once your order has been placed it begins processing immediately and will be shipped the next business day. You may cancel the order prior to the shipping process taking place. However, if the order has been shipped, you may return the items back to National Appraisal Guides, Inc. in accordance with the Return Policy above. To cancel your order, please contact Customer Service at 800.966.6232. CONNECT subscriptions can be cancelled at any time for a prorated refund. To cancel your subscription, please contact Customer Service at 800.966.6232.

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© 2018 J.D. Power. All rights reserved. ® A registered trademark of the National Automobile Dealers Association, under license to J.D. Power.
For assistance, please call (800) 966-6232
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